Kayak Fishing Ultimate Resource

Hook1 (Kayak Fishing Gear) Hot

 
0.0
 
4.1 (13)
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User reviews

13 reviews

 
(6)
 
(5)
 
(1)
 
(1)
1 star
 
(0)
Overall rating 
 
4.1
 
4.2  (13)
 
4.5  (13)
 
3.9  (13)
 
3.5  (10)
 
4.3  (9)
 
4.5  (9)
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Ratings (the higher the better)
Customer Service
On a scale from 1-5 with 5 being the best, rate the overall customer service.
Competitive Pricing
On a scale from 1-5 with 5 being the best, rate how competitive the prices were.
Product Selection
On a scale from 1-5 with 5 being the best, rate the overall product selection.
Website Use
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate the overall website experience.
Shipping Rates
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how competitive the shipping prices were.
Delivery Time
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how fast was your package deleivered.
Pros & Cons
Business Info
Comments
10 results - showing 1 - 5  
1 2  
Ordering 
 
Overall rating 
 
4.5
Customer Service 
 
5.0
Competitive Pricing 
 
4.0
Product Selection 
 
3.0
Website Use 
 
5.0
Shipping Rates 
 
5.0
Delivery Time 
 
5.0

Great Service

I have only used the online service for purchasing accessories and hardware for installing the accessories or doing repairs to my kayaks.

The items always arrive on time.

I did have one issue in the past. I called the folks directly and they corrected the problem by reshipping the correct item at no extra cost.

Great customer support.

Pros & Cons

Pros:
Great selection of products
Cons:
None

Business Info

Transaction type:
Online
Number of transactions:
11+
Shipped to:
Charleston, SC
Shipping Speed:
3-5 Days
Was this review helpful to you? 
Overall rating 
 
5.0
Customer Service 
 
5.0
Competitive Pricing 
 
5.0
Product Selection 
 
5.0
Website Use 
 
5.0
Shipping Rates 
 
5.0
Delivery Time 
 
5.0

Top notch customer service

Excellent customer service, super fast shipping.

Business Info

Transaction type:
Online
Number of transactions:
11+
Shipped to:
Maryland
Shipping Speed:
3-5 Days
Was this review helpful to you? 
Overall rating 
 
4.5
Customer Service 
 
5.0
Competitive Pricing 
 
5.0
Product Selection 
 
4.0
Website Use 
 
4.0
Shipping Rates 
 
4.0
Delivery Time 
 
5.0

Nice place to do business with

I have made a couple small purchases from Hook1 and everything went flawlessly. Shipping was fast as well. I would do business with these guys again. Only complaint I have is that there are a lot of sold out items on the website. A lot of which I would've purchased had it been available.

Pros & Cons

Pros:
ease of purchase, shipping speed

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
US, Iowa
Shipping Speed:
3-5 Days
Was this review helpful to you? 
Overall rating 
 
4.8
Customer Service 
 
5.0
Competitive Pricing 
 
5.0
Product Selection 
 
5.0
Website Use 
 
4.0
Shipping Rates 
 
5.0
Delivery Time 
 
5.0

Hook1 Review

Every time I have ordered form Hook1 I have been impressed. On one of my orders an item I ordered was out of stock and they called me the next day and let me know and offered the same item in a different color. Delivery is excellent with my longest wait being 5 days and most orders arriving in 3 days. Maybe one day I can actually visit their store.

Pros & Cons

Pros:
Awesome service, awesome prices, excellent delivery time
Cons:
The 90's called and want their website back

Business Info

Transaction type:
Online
Number of transactions:
6-10
Shipped to:
Saint Marys GA
Shipping Speed:
3-5 Days
Was this review helpful to you? 
Overall rating 
 
4.2
Customer Service 
 
3.0
Competitive Pricing 
 
5.0
Product Selection 
 
5.0
Website Use 
 
4.0
Shipping Rates 
 
5.0
Delivery Time 
 
3.0

Hit or miss

I ordered from them twice. The first time went off without a hitch. The second time I received no email confirmation for my order so I called after a few days and they told me one of the items was out of stock. I would have hoped that they would have been a little more proactive and contacted me about the issue. I am a staunch supporter of small business and will definitely give them another try. I was just a bit disappointed last time.

Business Info

Transaction type:
Online
Shipped to:
Ct
Shipping Speed:
3-5 Days
Was this review helpful to you? 
10 results - showing 1 - 5  
1 2  
 

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