Kayak Fishing Ultimate Resource

ACK (Austin Kayak) Hot

 
4.3
 
3.4 (43)
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User reviews

43 reviews

 
(15)
 
(5)
 
(9)
 
(8)
 
(6)
Overall rating 
 
3.4
 
2.7  (43)
 
3.6  (43)
 
3.7  (43)
 
3.7  (32)
 
3.6  (33)
 
3.0  (35)
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Ratings (the higher the better)
Customer Service
On a scale from 1-5 with 5 being the best, rate the overall customer service.
Competitive Pricing
On a scale from 1-5 with 5 being the best, rate how competitive the prices were.
Product Selection
On a scale from 1-5 with 5 being the best, rate the overall product selection.
Website Use
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate the overall website experience.
Shipping Rates
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how competitive the shipping prices were.
Delivery Time
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how fast was your package deleivered.
Pros & Cons
Business Info
Comments
43 results - showing 1 - 5  
1 2 3 4 5 6 7 8 9  
Ordering 
 
Overall rating 
 
1.0
Customer Service 
 
1.0
Competitive Pricing 
 
1.0
Product Selection 
 
1.0
Website Use 
 
1.0
Shipping Rates 
 
1.0
Delivery Time 
 
1.0

Tumbling down hill faster than the speed of light!

I have been ordering from ACK for 6 years (18-25 orders a year). Used to be a great little company. Back in the day...they had great customer service, support, and shipping. Now they are a big company and my experience this past 12 months...not so good. Delayed orders (2-3 weeks when their website says the items are in stock). Orders missing items. Wrong items shipped. Won't respond to my emails. Won't return my calls. I hate to say this but I am through with them. Enough is enough! Bye ACK!

Pros & Cons

Pros:
Pros are a thing of the past.
Cons:
Delayed orders (2-3 weeks when their website says the items are in stock). Orders missing items. Wrong items shipped. Won't respond to my emails. Won't return my calls.

Business Info

Transaction type:
Online
Number of transactions:
11+
Shipped to:
NJ
Shipping Speed:
6-10 Days
Was this review helpful to you? 
Overall rating 
 
1.0
Customer Service 
 
1.0
Competitive Pricing 
 
1.0
Product Selection 
 
1.0
Website Use 
 
1.0
Shipping Rates 
 
1.0
Delivery Time 
 
1.0

Tumbling down hill faster then the speed of light!

I have been ordering from ACK for 6 years (18-25 orders a year). Used to be a great little company. Back in the day...they had great customer service, support, and shipping. Now they are a big company and my experience this past 12 months...not so good. Delayed orders (2-3 weeks when their website says the items are in stock). Orders missing items. Wrong items shipped. Won't respond to my emails. Won't return my calls. I hate to say this but I am through with them. Enough is enough! Bye ACK!

Pros & Cons

Pros:
No pros anymore. Thing of the past.
Cons:
Delayed orders (2-3 weeks when their website says the items are in stock). Orders missing items. Wrong items shipped. Won't respond to my emails. Won't return my calls.

Business Info

Transaction type:
Online
Number of transactions:
11+
Shipped to:
NJ
Shipping Speed:
3-5 Days
Was this review helpful to you? 
Overall rating 
 
2.2
Customer Service 
 
1.0
Competitive Pricing 
 
3.0
Product Selection 
 
4.0
Website Use 
 
3.0
Shipping Rates 
 
1.0
Delivery Time 
 
1.0

Horrible delivery service!

The worst delivery experience I've ever had online from any company! They would not work with me to schedule a day to be here and now it's going to be one month from ordering to get my kayak!! Why do they continue this horrible service?

Pros & Cons

Pros:
Price
Cons:
horrible deivery

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
CA
Shipping Speed:
11+ Days
Was this review helpful to you? 
Overall rating 
 
2.8
Customer Service 
 
1.0
Competitive Pricing 
 
4.0
Product Selection 
 
4.0
Website Use 
 
3.0
Shipping Rates 
 
4.0
Delivery Time 
 
1.0

Terrible experience...

I placed an order for $70 worth of various kayak setup accessories on March 11. Discover card transaction went through and I got email confirmation of the order. Today is 3/27 and despite two attempts at contacting them the order is still "processing". I've heard nothing. Fraud. Terrible experience. Austin Kayak should be ashamed of their business practices.

Pros & Cons

Pros:
They take money very efficiently.
Cons:
Fraud. Take money and no products or customer service.

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
NH
Shipping Speed:
11+ Days
Was this review helpful to you? 
Daniel Purcell
Overall rating 
 
2.3
Customer Service 
 
1.0
Competitive Pricing 
 
3.0
Product Selection 
 
3.0
Website Use 
 
3.0
Shipping Rates 
 
3.0
Delivery Time 
 
1.0

Austin Kayuck!!! Poor poor service

Ordered several items including a Feelfree Lure 11.5 with Overdrive Pedal Drive. After waiting over one month the order finally arrived but the Pedal Drive was missing. NO SMALL ISSUE SINCE THIS IS NEARLY HALF OF THE KAYAK COST. ( My 13.5 Feelfree Lure was $1000.00 less) . After holding with customer service for 6 minutes "Zack" cam on the line. I explained the my entire order arrived in excellent condition but the Pedal Drive was missing. After some discussion Zack confirmed that they were supposed to have shipped the Pedal Drive separately but that had in fact not been done. He told me that he could take care of that today. BUT BEFORE HE WOULD INITIATE SENDING ME THE PEDAL DRIVE I MUST TAKE A PHOTO OF THE ITEMS I HAD RECEIVED. I was and still am stunned. I had no complaint about what I had received nor the condition of those items. Zack acknowledged that Austin Kayak had neglected to complete my order yet he could not complete the Oder until I e-mailed him photos of the items I had received. Makes ZERO SENSE AND INFURIATES ME. "WE SCREWED UP BUT BEFORE WE WILL FIX OUR ERROR YOU MUST DO THIS! Dumb. I won't be ordering another thin from ACK.

Pros & Cons

Pros:
Had the products I was interested in
Cons:
Over one month to receive AND NOT COMPLETE

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
Virginia, USA
Shipping Speed:
11+ Days
Was this review helpful to you? 
43 results - showing 1 - 5  
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