Outdoorplay Hot

Beware that this company does not handle exports so to mae it go throught customs without additional cost as amazon and most online shop do. I bought 3 pairs of socks from Canada. Normally amazon would charge 5% GST and it goes through customs in no time and without additionnal cost. But with Outdoorplay I am charged 20% + 10$ for customs fees and the package took a long time to arrive. Overal : Shipping cost : 25$ + 40$ custom. Had to exchange one item : 25$ to send + you have to apy for the shipping again with them if you exchange, so I have to pay another 25$. Total shipping cost for socks to be exchanges: 115$

Awesome experience on the website, got a great deal on the Strutter Helmet. But that's where my satisfaction ends. 5 days after my purchase I contacted customer service to inquire about the shipping of my item and was informed the item was on backorder. This was not identified on the website and there was no communication after the purchase to state this fact.

My shipping was free because of the price of my item, but in the email informing me of the backorder it was stated that my shipping had been upgraded. I wrote to customer service again, asking that since my purchase was almost a month late were they upgrading my shipping to overnight or 2 day at the very least. I was informed that this was not the case and my product was being sent ground 7-10 day delivery. To me this was not an "upgrade". I ordered the helmet for an upcoming kayaking trip a month in advance and now I leave for the trip tomorrow with no helmet. I will be returning the product as I'm being forced to purchase enroute to my Kayak destination.

I actually didn't the product had shipped until I wrote customer servive once again to see if the product had been delivered to them. They replied with my tracking number, when I check the delivery date it's 3 days after I leave for my trip...

Way back when I was whitewater paddling, I ordered a drytop from them. Fast service and excellent pricing.
My most recent order was for some camping gear and it arrived ontime.

I have used them about 6 times in the past year for various items, both for on, and off the water things. One of the last purchases was Kokatat paddle pants, which were great. They do have a lot of high end gear that are a bit pricey, but once you see the brands you realize why. Their site was easy to navigate and had some pretty good prices, especially in their outlet section. I didn't have any issues and the shipping was about average for being so far from me. They had good up to date info on my orders and good communication through email. They are one of my bookmarked places to shop.