Kayak Fishing Ultimate Resource

Tue, Dec 06, 2016
Outdoorplay

Outdoorplay Hot

 
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3.3 (5)
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Contact Info

Phone Number:
(800)-994-4327
Email:
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Outdoorplay was founded in 1995. The kayaking business started as a one man kayak school based out of a garage in Salem, Oregon. With the focus of introducing new people to the sport, Outdoorplay quickly grew a loyal customer base in the Northwest and developed into a thriving retail operation focused on delivering world class customer service, instruction and expertise. When the business went online in 1998, it became a national presence in paddlesports retail.

User reviews

5 reviews

Overall rating 
 
3.3
Customer Service 
 
2.8  (5)
Competitive Pricing 
 
4.0  (5)
Product Selection 
 
3.8  (5)
Website Use 
 
4.0  (4)
Shipping Rates 
 
2.8  (4)
Delivery Time 
 
2.5  (4)
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Ratings (the higher the better)
Customer Service
On a scale from 1-5 with 5 being the best, rate the overall customer service.
Competitive Pricing
On a scale from 1-5 with 5 being the best, rate how competitive the prices were.
Product Selection
On a scale from 1-5 with 5 being the best, rate the overall product selection.
Website Use
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate the overall website experience.
Shipping Rates
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how competitive the shipping prices were.
Delivery Time
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how fast was your package deleivered.
Pros & Cons
Business Info
Comments
Vlada
Overall rating 
 
2.0
Customer Service 
 
1.0
Competitive Pricing 
 
3.0
Product Selection 
 
2.0
Website Use 
 
N/A
Shipping Rates 
 
N/A
Delivery Time 
 
N/A

Selling customer returned products

I bought a jogging stroller from Outdoorplay. Stroller that I received was previously returned by someone else. The box was opened, had multiple shipping labels from previous buyer, stroller was unpacked, plastic removed. It was not a manufacturer sealed and brand new stroller. Customer service rep told me to send pictures if there was something wrong with the stroller. To me being a customer return is wrong, it should be noted in product description. Ask if you are actually getting brand new and manufacturer sealed item if you are buying from them. Otherwise you may get a ptoduct that someone didn't was before

Pros & Cons

Pros:
Price
Cons:
Opened and previously returned product

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
Chicago
Shipping Speed:
3-5 Days
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Overall rating 
 
1.8
Customer Service 
 
1.0
Competitive Pricing 
 
3.0
Product Selection 
 
3.0
Website Use 
 
2.0
Shipping Rates 
 
1.0
Delivery Time 
 
1.0

Do not buy there from outside US.

Beware that this company does not handle exports so to mae it go throught customs without additional cost as amazon and most online shop do. I bought 3 pairs of socks from Canada. Normally amazon would charge 5% GST and it goes through customs in no time and without additionnal cost. But with Outdoorplay I am charged 20% + 10$ for customs fees and the package took a long time to arrive. Overal : Shipping cost : 25$ + 40$ custom. Had to exchange one item : 25$ to send + you have to apy for the shipping again with them if you exchange, so I have to pay another 25$. Total shipping cost for socks to be exchanges: 115$

Pros & Cons

Pros:
maybe OK if you buy from US
Cons:
Do not buy there from outside US Exchange are possible but very expensive

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
Canada
Shipping Speed:
6-10 Days
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Guest
Overall rating 
 
3.0
Customer Service 
 
2.0
Competitive Pricing 
 
5.0
Product Selection 
 
5.0
Website Use 
 
4.0
Shipping Rates 
 
1.0
Delivery Time 
 
1.0

You get what you pay for

Awesome experience on the website, got a great deal on the Strutter Helmet. But that's where my satisfaction ends. 5 days after my purchase I contacted customer service to inquire about the shipping of my item and was informed the item was on backorder. This was not identified on the website and there was no communication after the purchase to state this fact.

My shipping was free because of the price of my item, but in the email informing me of the backorder it was stated that my shipping had been upgraded. I wrote to customer service again, asking that since my purchase was almost a month late were they upgrading my shipping to overnight or 2 day at the very least. I was informed that this was not the case and my product was being sent ground 7-10 day delivery. To me this was not an "upgrade". I ordered the helmet for an upcoming kayaking trip a month in advance and now I leave for the trip tomorrow with no helmet. I will be returning the product as I'm being forced to purchase enroute to my Kayak destination.

I actually didn't the product had shipped until I wrote customer servive once again to see if the product had been delivered to them. They replied with my tracking number, when I check the delivery date it's 3 days after I leave for my trip...

Pros & Cons

Pros:
Love the price, got an awesome deal
Cons:
Bad customer service, little disappointed

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
Dallas, GA
Shipping Speed:
6-10 Days
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Overall rating 
 
4.8
Customer Service 
 
5.0
Competitive Pricing 
 
5.0
Product Selection 
 
5.0
Website Use 
 
5.0
Shipping Rates 
 
5.0
Delivery Time 
 
4.0

Great online store

Way back when I was whitewater paddling, I ordered a drytop from them. Fast service and excellent pricing.
My most recent order was for some camping gear and it arrived ontime.

Pros & Cons

Pros:
fast and friendly

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
Maryland, USA
Shipping Speed:
6-10 Days
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(Updated: April 11, 2014)
Overall rating 
 
4.3
Customer Service 
 
5.0
Competitive Pricing 
 
4.0
Product Selection 
 
4.0
Website Use 
 
5.0
Shipping Rates 
 
4.0
Delivery Time 
 
4.0

Easy Transactions

I have used them about 6 times in the past year for various items, both for on, and off the water things. One of the last purchases was Kokatat paddle pants, which were great. They do have a lot of high end gear that are a bit pricey, but once you see the brands you realize why. Their site was easy to navigate and had some pretty good prices, especially in their outlet section. I didn't have any issues and the shipping was about average for being so far from me. They had good up to date info on my orders and good communication through email. They are one of my bookmarked places to shop.

Pros & Cons

Pros:
Easy to use site, good communication
Cons:
n/a so far

Business Info

Transaction type:
Online
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