Outdoorplay Hot

The return process was ridiculoud. After several emails, ended up having to call them, and was told to call Amazon, which was incorrect. Called back and had to download a form, fill it out, ship it myself, and pay a restocking fee. Not only do they not provide the return shipping label, they sent it priority mail, so using the box it came in costs almost $20, while finding an odd-shaped box or brown paper to wrap this priority mail box is a hassle. When I called, they claimed to be a small "mom & pop" business, but on Amazon, they claim to be "one of the largest outdoor retailers in the country." Either way, I don't recommend them. Had a good experience with SouthWinds Kayaks.

First I was told I would have this in 7-10 days. - About 2 months to receive.

Kayak came with water inside. Small amount came out when I removed the plug. Most of the water is still in there. Told it is weighed before shipping and weight was correct. Lie, water weighs a lot, would have shown a difference.

They wanted pictures and model number - sent

Send back the kayak, I pay freight and I have to get a box big enough to fit it

Now I have to talk to the company out of the country. Total bullshit.

Horrible customer service, they act nice, then stab you in the back. BUYER BEWARE

Beware that this company does not handle exports so to mae it go throught customs without additional cost as amazon and most online shop do. I bought 3 pairs of socks from Canada. Normally amazon would charge 5% GST and it goes through customs in no time and without additionnal cost. But with Outdoorplay I am charged 20% + 10$ for customs fees and the package took a long time to arrive. Overal : Shipping cost : 25$ + 40$ custom. Had to exchange one item : 25$ to send + you have to apy for the shipping again with them if you exchange, so I have to pay another 25$. Total shipping cost for socks to be exchanges: 115$

Awesome experience on the website, got a great deal on the Strutter Helmet. But that's where my satisfaction ends. 5 days after my purchase I contacted customer service to inquire about the shipping of my item and was informed the item was on backorder. This was not identified on the website and there was no communication after the purchase to state this fact.

My shipping was free because of the price of my item, but in the email informing me of the backorder it was stated that my shipping had been upgraded. I wrote to customer service again, asking that since my purchase was almost a month late were they upgrading my shipping to overnight or 2 day at the very least. I was informed that this was not the case and my product was being sent ground 7-10 day delivery. To me this was not an "upgrade". I ordered the helmet for an upcoming kayaking trip a month in advance and now I leave for the trip tomorrow with no helmet. I will be returning the product as I'm being forced to purchase enroute to my Kayak destination.

I actually didn't the product had shipped until I wrote customer servive once again to see if the product had been delivered to them. They replied with my tracking number, when I check the delivery date it's 3 days after I leave for my trip...