Kayak Fishing Ultimate Resource

Thu, Sep 29, 2016
ACK (Austin Kayak)

ACK (Austin Kayak) Hot

 
4.3
 
4.3 (21)
5445   0   3   0   0
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ACK logo

Location

State:
Address:
9705 Burnet Rd #102
City:
Austin
Postal Code:
78758

Contact Info

Phone Number:
888-828-3828
Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Founded over 20 years ago, ACK is your specialty paddlesports and outdoor adventure retailer based out of the central Texas area. They purchased the Austin, Texas store location back in 2005 and have since opened up stores in San Marcos, San Antonio, Houston, Spring and of course, the Internet. Having started with only 20 kayak/canoe models and 100 accessories, they have expanded to having over 300 kayaks/canoes and over 7,000 accessories.

Photos

Native Mariner 10
ACK's Austin Store

Editor review

Overall rating 
 
4.3
Customer Service 
 
5.0
Competitive Pricing 
 
4.0
Product Selection 
 
4.0
Website Use 
 
5.0
Shipping Rates 
 
4.0
Delivery Time 
 
4.0

It’s easy to have great customer service when everything peachy

It’s easy to have great customer service when everything is running smoothly and you don’t have any hiccups. I received a bow skirt for my Native Watercraft Ultimate 14.5. The seam on the skirt was defective and I thought ACK was going to direct me to Native for a warranty return as it clearly wasn’t their fault the skirt was damaged.

NOPE I called and talked to the customer service rep and they ask that I email them a photo of the damaged area. I did and within 10 mins of me sending the photos they sent me a notification that a new skirt would be in the mail that day and I needed to return the old skirt when the new one arrived with the provided shipping label. Talk about top notch customer service.

Unfortunately that has been my only negative if you can even call it that shopping experience with ACK. Every other transaction has been without issue. Easy website navigation, reasonable shipping rates, fast ship times, competitive price etc. There is a reason ACK has won the Kayak Angles Choice Awards for the past 3 or 4 years in a row, and it’s not because they give you a free sticker if you vote for them. They are just that good.

Pros & Cons

Pros:
Top notch customer service, easy website navigation, did I say great customer service? Great customer service!
Cons:
Some products can be found cheaper on Amazon and they don't have a teleporter to instantaneously ship my orders.

Business Info

Transaction type:
Online
Number of transactions:
11+
Shipped to:
Home
Shipping Speed:
3-5 Days
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User reviews

21 reviews

 
(13)
 
(3)
 
(3)
 
(2)
1 star
 
(0)
Overall rating 
 
4.3
 
3.7  (21)
 
4.5  (21)
 
4.4  (21)
 
4.5  (17)
 
4.5  (17)
 
4.1  (18)
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Ratings (the higher the better)
Customer Service
On a scale from 1-5 with 5 being the best, rate the overall customer service.
Competitive Pricing
On a scale from 1-5 with 5 being the best, rate how competitive the prices were.
Product Selection
On a scale from 1-5 with 5 being the best, rate the overall product selection.
Website Use
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate the overall website experience.
Shipping Rates
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how competitive the shipping prices were.
Delivery Time
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how fast was your package deleivered.
Pros & Cons
Business Info
Comments
Bridget
Overall rating 
 
2.0
Customer Service 
 
1.0
Competitive Pricing 
 
3.0
Product Selection 
 
3.0
Website Use 
 
N/A
Shipping Rates 
 
N/A
Delivery Time 
 
1.0

Beware "In Stock" Claim

Austin Kayak claims on their website that if an item is "in stock," it will ship within 48 hours. The item I ordered was noted as "in stock," but it was not, so the shipment was significantly delayed, which was a huge inconvenience for me. I had ordered from AK because they claimed that the item was in stock. The customer service rep told me that Austin Kayak was having trouble with their website and that items were being displayed as "in stock" when they were not. So here's the bottom line: do not trust that an item is "in stock" even if the website says it is, and don't order from Austin Kayak if you need an item by a particular delivery date.

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
Virginia
Shipping Speed:
11+ Days
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Overall rating 
 
2.8
Customer Service 
 
1.0
Competitive Pricing 
 
4.0
Product Selection 
 
3.0
Website Use 
 
3.0
Shipping Rates 
 
3.0
Delivery Time 
 
3.0

SENT ME WRONG COLOR KAYAK

ACK SENT ME THE WRONG KAYAK COLOR,
I ORDERED ORANGE AND THEY SENT ME
BLUE,SOMEONE IS EITHERE COLOR BLIND
OR THEY DONT GIVE A DAMN ABOUT THE
CUSTOMER,FUNNY THING IS I READ A REVIEW
WHERE A CUSTOMER SAID THEY SENT HIM
THE WRONG KAYAK,THAT SHOULD OF BEEN
THE RED FLAG FOR ME NOT 2 WASTE MY TIME
WITH THIS COMPANY,NOW I GOTTA REPACK
AND RESHIP THERE MISTAKE,MISSING WORK
FOR THERE SCREW UP,AND WAIT FOR THE
KAYAK I ORDERED IN THE FIRST PLACE,MOST
COMPANY WOULD OFFER YOU A SMALL REFUND
FOR YOUR TROUBLES,NOPE NOT THIS COMPANY,
MY REVIEW TO ALL IS TO BE CAREFUL IF YOU
PLAN TO BUY A KAYAK FROM THIS COMPANY..

Pros & Cons

Pros:
PRICE
Cons:
THEY MAKE MISTAKES ON ORDER

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
PEORIA AZ
Shipping Speed:
3-5 Days
Was this review helpful to you? 
Overall rating 
 
2.8
Customer Service 
 
2.0
Competitive Pricing 
 
3.0
Product Selection 
 
3.0
Website Use 
 
3.0
Shipping Rates 
 
3.0
Delivery Time 
 
3.0

WRONG KAYAK COLOR THEY SENT ME

ACK SENT ME THE WRONG KAYAK COLOR,
I ORDERED ORANGE AND THEY SENT ME
BLUE,SOMEONE IS EITHERE COLOR BLIND
OR THEY DONT GIVE A DAMN ABOUT THE
CUSTOMER,FUNNY THING IS I READ A REVIEW
WHERE A CUSTOMER SAID THEY SENT HIM
THE WRONG KAYAK,THAT SHOULD OF BEEN
THE RED FLAG FOR ME NOT 2 WASTE MY TIME
WITH THIS COMPANY,NOW I GOTTA REPACK
AND RESHIP THERE MISTAKE,MISSING WORK
FOR THERE SCREW UP,AND WAIT FOR THE
KAYAK I ORDERED IN THE FIRST PLACE,MOST
COMPANY WOULD OFFER YOU A SMALL REFUND
FOR YOUR TROUBLES,NOPE NOT THIS COMPANY,
MY REVIEW TO ALL IS TO BE CAREFUL IF YOU
PLAN TO BUY A KAYAK FROM THIS COMPANY..

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
PHOENIX AZ
Shipping Speed:
3-5 Days
Was this review helpful to you? 
Overall rating 
 
4.3
Customer Service 
 
5.0
Competitive Pricing 
 
5.0
Product Selection 
 
5.0
Website Use 
 
5.0
Shipping Rates 
 
5.0
Delivery Time 
 
1.0

ACK stands by their cutomer!

I ordered a kayak from ACK. Somehow, shipping out didn't happen on the advertised date. Then, for three days, neither ACK or the freight carrier had a location on the boat. BUT, when I called and rose a stink, ACK stood up. The folks over there spent over an hour on the online chat with me trying to locate my boat and manage my mood. In the end, they refunded my money.

The team was professional, concerned and accountable. They bent over backwards to make me happy and earned my future business for years to come. First class outfit.

Pros & Cons

Pros:
Great prices, THE BEST CUSTOMER SERVICE
Cons:
Glitches in Shipping Freight

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
Louisiana USA
Shipping Speed:
6-10 Days
Was this review helpful to you? 
Overall rating 
 
3.7
Customer Service 
 
1.0
Competitive Pricing 
 
5.0
Product Selection 
 
5.0
Website Use 
 
N/A
Shipping Rates 
 
N/A
Delivery Time 
 
N/A

ACK has gone down hill

I bought a trailer for my kayak. ACK did price match another vendor BUT the trailer came damaged, and I have been waiting 2 weeks for the title and it still isnt here. Now I can not get the people on the phone and when I do I get the run around. Seems like since they merged with the other company their service has dramatically dropped off. What a shame- ACK was my go to online vendor for everything I needed for my kayak. Not anymore. I will try to avoid using them at all costs.

Pros & Cons

Pros:
used to be great
Cons:
not great any more

Business Info

Transaction type:
Online
Number of transactions:
11+
Shipped to:
NJ
Shipping Speed:
6-10 Days
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