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ACK (Austin Kayak)

ACK (Austin Kayak) Hot

 
4.3
 
3.3 (44)
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Location

State:
Address:
9705 Burnet Rd #102
City:
Austin
Postal Code:
78758

Contact Info

Phone Number:
888-828-3828
Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Founded over 20 years ago, ACK is your specialty paddlesports and outdoor adventure retailer based out of the central Texas area. They purchased the Austin, Texas store location back in 2005 and have since opened up stores in San Marcos, San Antonio, Houston, Spring and of course, the Internet. Having started with only 20 kayak/canoe models and 100 accessories, they have expanded to having over 300 kayaks/canoes and over 7,000 accessories.

Photos

IMG_0866.JPG
Native Mariner 10
ACK's Austin Store
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Editor review

Overall rating 
 
4.3
Customer Service 
 
5.0
Competitive Pricing 
 
4.0
Product Selection 
 
4.0
Website Use 
 
5.0
Shipping Rates 
 
4.0
Delivery Time 
 
4.0

It’s easy to have great customer service when everything peachy

It’s easy to have great customer service when everything is running smoothly and you don’t have any hiccups. I received a bow skirt for my Native Watercraft Ultimate 14.5. The seam on the skirt was defective and I thought ACK was going to direct me to Native for a warranty return as it clearly wasn’t their fault the skirt was damaged.

NOPE I called and talked to the customer service rep and they ask that I email them a photo of the damaged area. I did and within 10 mins of me sending the photos they sent me a notification that a new skirt would be in the mail that day and I needed to return the old skirt when the new one arrived with the provided shipping label. Talk about top notch customer service.

Unfortunately that has been my only negative if you can even call it that shopping experience with ACK. Every other transaction has been without issue. Easy website navigation, reasonable shipping rates, fast ship times, competitive price etc. There is a reason ACK has won the Kayak Angles Choice Awards for the past 3 or 4 years in a row, and it’s not because they give you a free sticker if you vote for them. They are just that good.

Pros & Cons

Pros:
Top notch customer service, easy website navigation, did I say great customer service? Great customer service!
Cons:
Some products can be found cheaper on Amazon and they don't have a teleporter to instantaneously ship my orders.

Business Info

Transaction type:
Online
Number of transactions:
11+
Shipped to:
Home
Shipping Speed:
3-5 Days
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User reviews

44 reviews

 
(15)
 
(5)
 
(9)
 
(8)
 
(7)
Overall rating 
 
3.3
 
2.6  (44)
 
3.5  (44)
 
3.6  (44)
 
3.6  (33)
 
3.5  (34)
 
2.9  (36)
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Ratings (the higher the better)
Customer Service
On a scale from 1-5 with 5 being the best, rate the overall customer service.
Competitive Pricing
On a scale from 1-5 with 5 being the best, rate how competitive the prices were.
Product Selection
On a scale from 1-5 with 5 being the best, rate the overall product selection.
Website Use
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate the overall website experience.
Shipping Rates
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how competitive the shipping prices were.
Delivery Time
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how fast was your package deleivered.
Pros & Cons
Business Info
Comments
Overall rating 
 
1.0
Customer Service 
 
1.0
Competitive Pricing 
 
1.0
Product Selection 
 
1.0
Website Use 
 
1.0
Shipping Rates 
 
1.0
Delivery Time 
 
1.0

ACK is now trash. Order from Amazon/ebay. At least they ship.

I ordered a paddle and rudder on the 14th of june and I canceled on the 9th of July. I sent multiple emails with no reply. I ordered the same paddle for 25 dollars cheaper off Amazon and I got my rudder of ebay. Guess what!!! They shipped the next day. . At least we know why Amazon is winning lol. Wave goodbye to that 369 dollar sale and all future kayak purchases

Pros & Cons

Pros:
Used to be good. I wonder if the owner died
Cons:
Slow shipping. Bad customer service. Order from Ebay. At least I got my stuff.

Business Info

Transaction type:
Online
Number of transactions:
3-5
Shipped to:
It never shipped after waiting over a month
Shipping Speed:
11+ Days
Was this review helpful to you? 
Overall rating 
 
1.0
Customer Service 
 
1.0
Competitive Pricing 
 
1.0
Product Selection 
 
1.0
Website Use 
 
1.0
Shipping Rates 
 
1.0
Delivery Time 
 
1.0

Tumbling down hill faster than the speed of light!

I have been ordering from ACK for 6 years (18-25 orders a year). Used to be a great little company. Back in the day...they had great customer service, support, and shipping. Now they are a big company and my experience this past 12 months...not so good. Delayed orders (2-3 weeks when their website says the items are in stock). Orders missing items. Wrong items shipped. Won't respond to my emails. Won't return my calls. I hate to say this but I am through with them. Enough is enough! Bye ACK!

Pros & Cons

Pros:
Pros are a thing of the past.
Cons:
Delayed orders (2-3 weeks when their website says the items are in stock). Orders missing items. Wrong items shipped. Won't respond to my emails. Won't return my calls.

Business Info

Transaction type:
Online
Number of transactions:
11+
Shipped to:
NJ
Shipping Speed:
6-10 Days
Was this review helpful to you? 
Overall rating 
 
1.0
Customer Service 
 
1.0
Competitive Pricing 
 
1.0
Product Selection 
 
1.0
Website Use 
 
1.0
Shipping Rates 
 
1.0
Delivery Time 
 
1.0

Tumbling down hill faster then the speed of light!

I have been ordering from ACK for 6 years (18-25 orders a year). Used to be a great little company. Back in the day...they had great customer service, support, and shipping. Now they are a big company and my experience this past 12 months...not so good. Delayed orders (2-3 weeks when their website says the items are in stock). Orders missing items. Wrong items shipped. Won't respond to my emails. Won't return my calls. I hate to say this but I am through with them. Enough is enough! Bye ACK!

Pros & Cons

Pros:
No pros anymore. Thing of the past.
Cons:
Delayed orders (2-3 weeks when their website says the items are in stock). Orders missing items. Wrong items shipped. Won't respond to my emails. Won't return my calls.

Business Info

Transaction type:
Online
Number of transactions:
11+
Shipped to:
NJ
Shipping Speed:
3-5 Days
Was this review helpful to you? 
Overall rating 
 
2.2
Customer Service 
 
1.0
Competitive Pricing 
 
3.0
Product Selection 
 
4.0
Website Use 
 
3.0
Shipping Rates 
 
1.0
Delivery Time 
 
1.0

Horrible delivery service!

The worst delivery experience I've ever had online from any company! They would not work with me to schedule a day to be here and now it's going to be one month from ordering to get my kayak!! Why do they continue this horrible service?

Pros & Cons

Pros:
Price
Cons:
horrible deivery

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
CA
Shipping Speed:
11+ Days
Was this review helpful to you? 
Overall rating 
 
2.8
Customer Service 
 
1.0
Competitive Pricing 
 
4.0
Product Selection 
 
4.0
Website Use 
 
3.0
Shipping Rates 
 
4.0
Delivery Time 
 
1.0

Terrible experience...

I placed an order for $70 worth of various kayak setup accessories on March 11. Discover card transaction went through and I got email confirmation of the order. Today is 3/27 and despite two attempts at contacting them the order is still "processing". I've heard nothing. Fraud. Terrible experience. Austin Kayak should be ashamed of their business practices.

Pros & Cons

Pros:
They take money very efficiently.
Cons:
Fraud. Take money and no products or customer service.

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
NH
Shipping Speed:
11+ Days
Was this review helpful to you? 
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