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Thu, Sep 29, 2016
Southwind Kayak Center

Southwind Kayak Center Hot

 
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4.8 (9)
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Southwind Kayak Center Irvine

Location

Address:
17855 Sky Park Circle
City:
Irvine
Postal Code:
92614

Contact Info

Phone Number:
9492610200
Email:
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Southwind Kayak Center is a family owned business open since 1987. They offer brands such as Hobie, Wilderness System, and Perception kayaks. They carry kayak fishing essentials such as paddles, pfd’s, car racks, and more. This is store has a physical location in Irvine, CA. It also has an online website to purchase kayaks and accessories. 

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User reviews

9 reviews

 
(9)
4 stars
 
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2 stars
 
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1 star
 
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Overall rating 
 
4.8
 
5.0  (9)
 
4.6  (9)
 
4.7  (9)
 
4.7  (7)
 
4.7  (6)
 
4.9  (7)
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Ratings (the higher the better)
Customer Service
On a scale from 1-5 with 5 being the best, rate the overall customer service.
Competitive Pricing
On a scale from 1-5 with 5 being the best, rate how competitive the prices were.
Product Selection
On a scale from 1-5 with 5 being the best, rate the overall product selection.
Website Use
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate the overall website experience.
Shipping Rates
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how competitive the shipping prices were.
Delivery Time
If this was an online pruchase, on a scale from 1-5 with 5 being the best, rate how fast was your package deleivered.
Pros & Cons
Business Info
Comments
Overall rating 
 
4.8
Customer Service 
 
5.0
Competitive Pricing 
 
5.0
Product Selection 
 
5.0
Website Use 
 
5.0
Shipping Rates 
 
4.0
Delivery Time 
 
5.0

Easy to navigate website, great assortment of Hobie products

Southwinds really saved me from a bind! I lost my previous Livewell bait tank tube after capsizingmy Outback over near a dam.I needed this for my fishing trip last week and they ensured that I got fast priority shipping. My order arrived in 2 days. Great chat feature on the website

Pros & Cons

Pros:
Great shipping speed and very nice service

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
Susanville, CA
Shipping Speed:
1-2 Days
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Overall rating 
 
4.7
Customer Service 
 
5.0
Competitive Pricing 
 
5.0
Product Selection 
 
4.0
Website Use 
 
N/A
Shipping Rates 
 
N/A
Delivery Time 
 
N/A

Had an issue with my boat. They resolved it immediately.

I bought an Adventure Island from these folks back in May. For whatever reason, water started leaking into the boat and I couldn't tell where the leak was from. I had only had it for a couple months so it was under warranty. When I called them, angry about what happened, they told me they would make things right. I dropped off the boat, and they drove it over to get repaired by Hobie on the same day even though it's a two hour drive. I'm really grateful that there are still people these days doing business in such honorable decorum.

My AI is sailing splendidly right now and I couldn't be happier with my boat and SKC's service.

Pros & Cons

Pros:
Prompt customer service
Cons:
Store can be hard to find

Business Info

Transaction type:
In person
Number of transactions:
3-5
Store location
Near John Wayne Airport
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Overall rating 
 
4.5
Customer Service 
 
5.0
Competitive Pricing 
 
4.0
Product Selection 
 
4.0
Website Use 
 
4.0
Shipping Rates 
 
5.0
Delivery Time 
 
5.0

My favorite kayak store in California

I have used Southwind's online store for a few items that I was having trouble finding around where I live. Their customer support is very quick and they answered all of my questions, even though the entire conversation lasted over half an hour. I try to refer most of my friends who are new into kayak fishing to visit their store in Irvine. I live farther away so I order from their store. Fast shipping times, they always deliver on time.

Pros & Cons

Pros:
Very fast shipping and quick responses

Business Info

Transaction type:
Online
Number of transactions:
3-5
Shipped to:
San Diego
Shipping Speed:
1-2 Days
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(Updated: July 08, 2015)
Overall rating 
 
5.0
Customer Service 
 
5.0
Competitive Pricing 
 
5.0
Product Selection 
 
5.0
Website Use 
 
5.0
Shipping Rates 
 
5.0
Delivery Time 
 
5.0

lightspeed shipping

I bought a seat cushion from them and selected the $5 standard economy shipping. I got it in two days and found out they actually spent more than that to give me PRIORITY shipping. Now THAT'S good customer service. I'm really impressed by their commitment to customers so I'll be ordering from them more often.

Pros & Cons

Pros:
online store easy to use, simple shipping
Cons:
none yet

Business Info

Transaction type:
Online
Number of transactions:
1-2
Shipped to:
Long Island City
Shipping Speed:
1-2 Days
Was this review helpful to you? 
Overall rating 
 
4.8
Customer Service 
 
5.0
Competitive Pricing 
 
4.0
Product Selection 
 
5.0
Website Use 
 
N/A
Shipping Rates 
 
N/A
Delivery Time 
 
5.0

Comprehensive & Great Service

I found them through their rental site several years ago. Since then, my wife and I have bought two boats from them and we find everything we need to outfit our boats to feel confident on the water.

Pros & Cons

Pros:
Dependable, local, hardworking
Cons:
hard to find

Business Info

Transaction type:
In person
Number of transactions:
11+
Store location
Irvine
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